Refund Policy

Effective October 17, 2026

Unused credit

You can ask for a refund of credit you haven't used within 30 days of buying it. We refund the unused part of that purchase to your original payment method and remove it from your balance. Credit you've already spent on requests isn't refundable, because the processing was already done.

Builds that fail on our side

If a request fails because of an outage, a bug or another problem with the Service (for example, it stops with an error and produces no usable result), contact us and we'll add the credit it used back to your balance. Tell us the project name and roughly when it happened.

Results you're not happy with

Cyanform's results depend on the drawing you upload, and an unclear or incomplete drawing may need revisions or clarifications in chat. We can't refund credit used on requests that ran normally. If something seems wrong, send it to us anyway: we review these case by case and may offer credit at our discretion.

Closed accounts

If you close your account, you can ask for a refund of unused credit bought within the last 30 days. If we close your account without cause, we refund all unused credit.

How to ask

Email [email protected] from the address on your account with your username and the purchase date. We aim to reply within 3 business days; refunds can take 5 to 10 business days to reach your card.

Chargebacks

Please contact us before disputing a charge with your bank; we can usually sort it out faster. Accounts with an open dispute may be paused until it's resolved.

This policy is part of our Terms of Service and doesn't limit any rights you have under consumer protection law.